Y2 Consulting Psychologists

Customer Service Aptitude Profile (CSAP)

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web

20 minutes

140

A (none)

selection, career/leadership

Find out which applicants are best suited to customer service work.

This convenient questionnaire measures traits that are critical to success in customer service. It stresses motivation as well as aptitude, identifying individuals who are likely to follow through once they've got the job.In addition, the report includes recommendations for training and motivation.

Available reports

Profile

The Customer Service AP Reports on:

  • Sales
  • Disposition
  • Initiative/Cold Calling
  • Sales Closing
  • Achievement Motivation
  • Competitiveness
  • Planning
  • Initiative
  • Teamwork Assertiveness
  • Personal Diplomacy Extroversion
  • Patience Cooperativeness
  • Self-Confidence
  • Relaxed Style
  • Goal Orientation

10

$ 46.00

PDF View the sample report

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We are pleased to announce that Dr. David Joubert and Sophie Magnan, D. Psy., psychologists, have joined our team.

We are pleased to announce that Ms. Katia Giguère, Psychology Ph.D. Candidate, has joined our team.

We are pleased to announce the opening of a new location in March 2018 at the "Superclinique MédiGo" (165 Boulevard Saint-Raymond, Suite 212).

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