Y2 Consulting Psychologists

Customer Service Aptitude Profile (CSAP)

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20 minutes


A (none)

selection, career/leadership

Find out which applicants are best suited to customer service work.

This convenient questionnaire measures traits that are critical to success in customer service. It stresses motivation as well as aptitude, identifying individuals who are likely to follow through once they've got the job.In addition, the report includes recommendations for training and motivation.

Available reports


The Customer Service AP Reports on:

  • Sales
  • Disposition
  • Initiative/Cold Calling
  • Sales Closing
  • Achievement Motivation
  • Competitiveness
  • Planning
  • Initiative
  • Teamwork Assertiveness
  • Personal Diplomacy Extroversion
  • Patience Cooperativeness
  • Self-Confidence
  • Relaxed Style
  • Goal Orientation


$ 46.00

PDF View the sample report

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We are pleased to announce that Dr. David Joubert and Sophie Magnan, D. Psy., psychologists, have joined our team.

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