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PsyMax Solutions Customer Service Work Style Assessment

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The Customer Service Assessment was created to help employers identify the right people for positions such as call center employees, retail clerks, cashiers, and those in similar service-oriented positions.

The Customer Service Assessment was designed to assist clients in identifying individuals who will:

  • Carry out tasks with attention to detail
  • Be able to withstand criticism and stress, and
  • Provide courteous, tactful, and accurate service to customers.

Rapports disponibles

PsyMax Solutions Customer Service Report

The Customer Service Assessment evaluates critical areas such as:

  • Conscientiousness: A dependable, careful, and thoughtful work approach, with a high level of effort and dedication in completing work assignments.
  • Cooperation/Teamwork: A willingness to work with others to achieve common goals and be part of a group; willingness and interest in assisting customers as a regular work function.
  • Courtesy/Tact: Treating others with respect as well as saying and doing the right thing at the right time; establishing and maintaining effective working relationships.
  • Persistent: Diligent, with follow-through and commitment to completing work assignments.
  • Stress Tolerance: Accepting criticism and dealing calmly and effectively with high-stress situations or heavy work loads.

5

39,00 $

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