PsyMax Solutions Customer Service Work Style Assessment
The Customer Service Assessment was created to help employers identify the right people for positions such as call center employees, retail clerks, cashiers, and those in similar service-oriented positions.
The Customer Service Assessment was designed to assist clients in identifying individuals who will:
- Carry out tasks with attention to detail
- Be able to withstand criticism and stress, and
- Provide courteous, tactful, and accurate service to customers.
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PsyMax Solutions Customer Service Report
The Customer Service Assessment evaluates critical areas such as:
- Conscientiousness: A dependable, careful, and thoughtful work approach, with a high level of effort and dedication in completing work assignments.
- Cooperation/Teamwork: A willingness to work with others to achieve common goals and be part of a group; willingness and interest in assisting customers as a regular work function.
- Courtesy/Tact: Treating others with respect as well as saying and doing the right thing at the right time; establishing and maintaining effective working relationships.
- Persistent: Diligent, with follow-through and commitment to completing work assignments.
- Stress Tolerance: Accepting criticism and dealing calmly and effectively with high-stress situations or heavy work loads.
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